Last updated: July 24, 2025
Velto ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency wallet application and related services (collectively, the "Services").
This policy describes which data we collect, how we intend to use, store, protect and share the data we collect, how you can withdraw your consent for the processing of these data, and how you can correct and revise the data. By using our Services, you agree to the collection and use of information in accordance with this policy.
We collect several types of information to provide and improve our Services. The categories of personal information we collect include:
Account Information: When you create an account, we collect your email address, username, and any profile information you choose to provide. We do not store your private keys, seed phrases, or passwords on our servers.
Communication Data: When you contact our support team, we collect your name, email address, and the content of your communications to provide assistance and improve our Services.
Transaction Data: We collect information about your cryptocurrency transactions, including wallet addresses, transaction amounts, timestamps, and transaction fees. This information is necessary to provide our wallet services.
| Data Category | Data Types |
|---|---|
| Device Information | Device type, operating system, browser type, device identifiers, IP address, mobile network information |
| Usage Data | App usage patterns, features accessed, time spent in app, click data, navigation paths |
| Location Data | Approximate location based on IP address (with your consent for precise location) |
| Security Data | Security events, authentication attempts, fraud prevention data |
We process your personal information for various purposes based on our legitimate business interests, your consent, or our legal obligations:
Service Provision: To provide, maintain, and improve our cryptocurrency wallet services, including transaction processing, account management, and customer support.
Security and Fraud Prevention: To protect against fraud, unauthorized transactions, and other harmful activities. We monitor for suspicious activities and may temporarily restrict account access if security threats are detected.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, including anti-money laundering (AML) and know-your-customer (KYC) requirements where applicable.
Communication: To send you important service updates, security alerts, and respond to your inquiries. With your consent, we may also send promotional communications about new features or services.
Analytics and Improvement: To analyze usage patterns, understand user preferences, and improve our Services. This includes conducting research and development for new features and security enhancements.
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our Services, such as cloud infrastructure providers, analytics services, and customer support tools. These providers are contractually obligated to protect your information.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
Blockchain Networks: Transaction data is recorded on public blockchain networks and becomes publicly accessible. This is an inherent characteristic of blockchain technology and cannot be altered or deleted.
We implement industry-standard security measures to protect your personal information:
Encryption: All sensitive data is encrypted in transit and at rest using advanced cryptographic protocols. Communication between your device and our servers is protected by SSL/TLS encryption.
Access Controls: We implement strict access controls to ensure that only authorized personnel can access personal information, and only to the extent necessary for their job functions.
Security Monitoring: We continuously monitor our systems for security threats and have incident response procedures in place to address any potential security breaches.
Regular Audits: Our security practices are regularly reviewed and audited by independent security firms to ensure compliance with industry standards.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:
Account Information: Retained for the duration of your account plus 7 years after account closure for legal compliance purposes.
Transaction Data: Retained for 7 years to comply with financial regulations and for tax reporting purposes.
Communication Records: Retained for 3 years to provide ongoing customer support and resolve disputes.
Usage Data: Aggregated and anonymized usage data may be retained indefinitely for analytics and service improvement purposes.
Depending on your location, you may have certain rights regarding your personal information:
Access: You can request access to the personal information we hold about you and receive a copy of this information.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request deletion of your personal information, subject to certain legal limitations and business requirements.
Portability: You can request that we provide your personal information in a structured, machine-readable format.
Objection: You can object to certain types of processing of your personal information, particularly for marketing purposes.
To exercise these rights, please contact us at santhugao@gmail.com. We will respond to your request within 30 days and may require verification of your identity before processing your request.
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: santhugao@gmail.com
Subject Line: Privacy Policy Inquiry
We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.